Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take(s) possession of the goods (or of the last item, where goods are delivered in parts).

To exercise your right of withdrawal, you must inform us:

Researching Plus GmbH
Am Bonneshof 15
40474 Düsseldorf, Germany
Email inquiry@moku-an.com
Phone +49 211 209 5529

of your decision to withdraw from this contract by an unequivocal statement, for example by letter or email. You may use the model withdrawal form below, but this is not obligatory. Please include your order number if possible.

To meet the withdrawal deadline, it is sufficient to send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days from the day on which we were informed of your decision to withdraw.

We will use the same means of payment used for the original transaction unless expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have returned them, whichever is earlier.

You must return the goods to us without undue delay and no later than 14 days after informing us of your withdrawal. You bear the direct cost of returning the goods.

You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery (§ 312g (2) No. 3 BGB).

This applies to tea cans whose seal has been opened.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To
Researching Plus GmbH
Am Bonneshof 15
40474 Düsseldorf, Germany
Email inquiry@moku-an.com
Phone +49 211 209 5529

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:

(*) Delete as appropriate.